FAQs

FAQ

1. Will I be disappointed with the design, build quality or finish?

2. Will it cost me more than was agreed?

3. Could I get it cheaper?

4. Are Exploit Space insured?

5. Will Exploit Space take my money and run?

6. How can I save money on the work?

7. Will my house be a tip when Exploit Space leave?

8. Are Exploit Space personnel qualified?

9. Will I have to pay for the design work?

1. Will I be disappointed with the design, build quality or finish?

Design – Our design and manufacturing process is unique, we will show you CAD images of EXACTLY what your design will look like. Our parts are manufactured robotically (CNC) from the same CAD drawings you sign off on.

Build quality – All parts will be square, straight, plumb and perpendicular. All faces with the smooth and without flaws. Shelves will not bow, doors will not warp. You will not see paint runs, brush marks, saw marks, pin heads, screw heads, filler.
We use the best Austrian hardware (Blum) for all hinges, draw runners and catches)

Finish – 99% of out work is finished by hand with a roller using normal domestic water based paint so it blends with you home (we ca do veneers and sprayed finishes).

2. Will it cost me more than was agreed?
We don’t do “extras” our fixed price is just that fixed? We have never, and will never ask for one penny more than the quoted price. Our fixed price includes, site protection, VAT, parking, materials, design and anything else you can think of. Any notable exceptions will be specifically highlighted in the quote. If any extra work is requested during the install we will issue a formal fixed price.

3. Could I get it cheaper?
There is nobody offering the combination of design expertise, quality and service anywhere near our price point.
Your local carpenter will almost certainly be able to do what you want cheaper than us: Will it be beautifully proportioned, thoughtfully designed and tastefully finished? Maybe.

4. Are Exploit Space insured?
Yes, and on two occasions we have made claims on behalf of clients to so know how important this is.

5. Will Exploit Space take my money and run?
No, we are in this for the long game. Every job we do goes on the website and we encourage every client to use “Rated People” so they have an independent and public forum on which to comment our performance. We are passionate about solving problems for people, not creating problems for people.

6. How can I save money on the work?
We try to keep discussing the relationship between budget and scope throughout the design phase and have thought of hundreds of ways to stretch budgets over the years. Having your projects designed by a design will be the best use of whatever funds you have. We nearly always price projects “painted” and “unpainted” to clients have option for the less skilled parts of the job.

7. Will my house be a tip when Exploit Space leave?
No, we always protect every site we work in. It’s faster for us and nicer for you.
99% of the cutting on our projects is done off site. We always carry a Hoover and use it frequently. We don’t like working in mess, it’s slow, unsafe and just feels horrible. “You can’t do engineering with dirty hands” was one of the first things I learnt after leaving design college.

8. Are Exploit Space personnel qualified?
Yes and the qualifications of key personnel are listed on our Personnel page.

9. Will I have to pay for the design work?
No, it is all included in the fixed price. We limit the amount of concept work we do BEFORE clients commit to using us (block models with no aesthetic detail). Once you have committed to working with us we don’t limit the design effort required to get to a solution you are happy with.

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